At SocialWave, we strive to provide high-quality courses and digital products that deliver real value to our customers. We understand that sometimes things don’t work out as expected, and we’re committed to ensuring your satisfaction. Please read our Refund and Returns Policy carefully to understand our approach to refunds and returns.
Digital Products (Courses, Templates, Toolkits, etc.)
Since our digital products are delivered instantly and can be downloaded or accessed immediately, we do not offer refunds on digital products, including courses, templates, and other downloadable resources. All sales are final.
However, if you experience technical difficulties or have trouble accessing your purchase, please contact us immediately at [support@socialwave.com]. Our team will work with you to resolve any issues and ensure you can access your products without delay.
Course Access and Issues
- Access Issues: If you encounter any issues accessing your course or product (such as login problems or broken links), please reach out to our Customer Support Team at [support@socialwave.com]. We will assist you as soon as possible to ensure your access is restored.
- Course Quality Concerns: If you feel that the content provided in the course does not meet the descriptions or expectations outlined, please contact us within 7 days of your purchase. We will review your concerns and may offer a solution, such as course credit or guidance on how to make the most of the course material.
Subscriptions
For any subscription-based services (if applicable), we offer a 30-day refund policy for the first month only. If you decide that the subscription is not the right fit for you, please contact us within 30 days of your initial payment for a full refund. After the 30-day period, no refunds will be offered for subsequent payments.
How to Request a Refund or Assistance
If you are eligible for a refund (per the policies above), or if you are experiencing issues with your order, please follow these steps:
- Email Support: Contact our customer support team at [support@socialwave.com] with the subject line “Refund Request” or “Access Issue.”
- Provide Details: Include the following information in your message:
- Your order number or course enrollment details
- A brief description of the issue or reason for your refund request
- Screenshots or other relevant information (if applicable)
- Review Process: Our team will review your request and get back to you within 3–5 business days with a resolution or next steps.
Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Subscription renewals (after the 30-day refund period)
- Courses and digital products purchased via third-party platforms
Changes to Our Refund Policy
We reserve the right to modify or update our Refund and Returns Policy at any time. If we make significant changes to this policy, we will notify you through the email address provided during your purchase or on our website. Continued use of our products or services after changes to this policy will constitute your acceptance of the updated terms.